During proposal acceptance, your property is assigned to a TCI project coordinator. Although your TCI account manager is still involved in your account, your project coordinator will be your front-line contact for the entire installation process. Our detailed project database will ensure that at any time, any TCI associate can provide you with a project update. With timely and detailed communication, they will keep you informed of your project’s current status and timeline accomplishments.

Project Turn-Over/Introductions
The project coordinator assigned to your installation will contact and work closely with all vendors behind the scenes, including the PMS (Property Management Software) vendor, local telephone companies, long distance telephone companies, security fire alarm company, elevator company, “pay per movie” vendor, pool chemical company, etc. TCI makes these transitions smooth and takes the worries off of your plate.

Order Trunk Facilities
TCI will order local telephone lines upon request and will coordinate and monitor installation details with the local telephone company to ensure it gets done right. Our experience will assure an accurate order and attention to the details.

Faceplate Design/Proof Approval
TCI’s project coordinator will work with your company to determine the details and design for your guest room and other property phones’ faceplates. You will receive faceplate design proofs for your approval prior to ordering, ensuring this process is done completely to your satisfaction.

System Database Planning
Working together, we will plan the optimum database for your system, including all designated options for your staff and guests. Our dedicated software programmers have many years of experience and will offer suggestions for your consideration to meet the needs of your unique property.

System Pre-Programming
As a part of our installation process, your new PBX, voice messaging, and call accounting equipment is rigorously tested in our facility prior to shipment to your property. We perform a number of tests in our lab that other companies wait until they’re onsite to conduct. We have dramatically increased our rate of successful installations — “the first time” — due to our processes. We also pre-program the system to your specifications to decrease the installation timeline and reduce your involvement while on-site.

Project Acceptance/Sign-Off
At the completion of the installation, TCI presents a project acceptance sign-off sheet for your review and acceptance to ensure all aspects of the job have been completed to your satisfaction. We developed this sign-off sheet based upon our experience and with the owner’s interest in mind.